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FAQ

The Mac Cloud products

Our Mac products

Currently we have various kinds of Mac Cloud Servers. Varying from Mac mini to a Mac Pro, and from shared servers to dedicated servers. Want to find out more? Check our products here.

Configuration options

At CloudMac we believe in 9+ customer experience. therefore if you want to add Mac software, a GPU or a better connection during or after your order, we are more wiling to help you out.

New Cloud products

We are continuously updating our offering with new Mac Cloud products. If you need a a different Mac machine or a specific configuration, let us know and we will give you a customised offer.

For developers, by developers

Jenkins, BuildKite, GitLab CI, GitHub Actions, TeamCity, or any of the other CI orchestration tools that exist, will require you to have access to an (online) macOS environment. We can help you out and support with development of your apps where necessary.

Mac ordering & payment

Cloud prices

In general we are about 10-30% cheaper than our competitors like MacStadium, Macincloud, or Virtualmacosx. This is possible due to economies of scale and experience in years of renting out MacBooks.

Payment methods

Various payment solutions are available; varying from creditcard, iDeal to PayPal.

Access to your Mac Cloud

After ordering you will receive the login details to your Mac environment by e-mail within 1-2 hours.

Terms & conditions

Contract for a Mac in the Cloud

We believe in complete flexibility and transparency with our terms and conditions, no strings attached. Therefore we offer a monthly contract which you can cancel at any moment. Just cancel your subscription in your account, send us an e-mail or chat with us online.

Usage of your online Mac

You are allowed to use the online Mac to your own needs and wishes. Though illegal activities will always result in the cancellation of your subscription and shutdown of the Mac.

Access to your online Mac

Initial Mac access

For Dedicated Mac Servers we offer access with RDP (Remote Desktop Protocol) solutions like Teamviewer or Anydesk. For managed/shared Mac Servers we offer access to the built-in macOS VNC server. Choosing a dedicated server gives you the possibility to add other RDP solutions on your Mac mini or Mac Pro in the cloud.

Performance

Performance to a shared Mac Cloud solution is always depending on the connectivity of both user and provider. Therefore we chose to upgrade our connection to a high-class fiber connection.

Support on your remote Mac

Restart & reset password

We are always there to help you out with a restart, locked, reset password or installation of software. Just drop us an e-mail, chat or WhatsApp, and we will support you ASAP.

Extra software on your Mac

Software like Xcode, iWork, and iLife is already pre-installed, but feel to request for any other packages or software that you need. After your request we will help you out ASAP.

Other Mac support

If you have any specific requests regarding your Mac in the Cloud, let us know by mail, chat, or Whatsapp.

Cancellation

Cancel subscription

We believe in complete flexibility and transparency with our terms and conditions, no strings attached. Therefore we offer a monthly contract which you can cancel at any moment. Just cancel your subscription in your account, send us an e-mail or chat with us online.

Your privacy

After you subscription is cancelled, all data of your user account will be removed due to privacy reasons and can not be restored.

All our Cloud Macs

All our virtual and remote Macs in the Cloud

In need of help? Let us know!

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